Shipping & Delivery
Attention: International shipping is currently not available. Please disregard the information about international shipping on this page for now — we'll update it here as soon as international shipping becomes available.At the moment, we ship within the USA only.
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Shipping & Delivery.
Fast, reliable shipping worldwide. Every order comes with tracking.
Order Processing
Every order is carefully prepared and shipped within 1–2 business days of receipt. For orders placed on weekends and public holidays, we do our best to keep up with our regular pace — though processing may occasionally shift to the next business day. Once your order has shipped, you will receive a confirmation email with your tracking information.
Shipping Rates & Delivery Times
| Destination | Estimated Delivery | Shipping Rate |
|---|---|---|
| United States | 3–7 business days after shipment |
FREE over $60 Orders under $60: calculated at checkout |
| International | 7–14 business days after shipment |
FREE over $100 Orders under $100: calculated at checkout |
Order Tracking
As soon as your order ships, a tracking number will be sent to your email — you can monitor your package using that number. If you experience any issues with your tracking or delivery, reach out to us and we'll help right away.
International Customers — Important Notice
- All applicable customs fees, import duties, and local taxes are the sole responsibility of the customer
- ZERON is not responsible for any delays caused by customs clearance
- It is the customer's responsibility to ensure that the product complies with all local laws and regulations in their country
- If an item is seized, restricted, or cannot be delivered due to local import regulations — ZERON cannot be held responsible and no refund will be issued in such cases
Delays
While we do our best to meet all estimated delivery windows, occasional delays may occur due to carrier schedules, public holidays, customs processing, or other circumstances beyond our control. Please keep in mind that carriers may have limited or no operations on weekends and public holidays, which can affect delivery times. We appreciate your patience and understanding.
Shipping Address Changes
If your order has not yet shipped, please contact us as soon as possible and we will do our best to update your shipping address before it goes out. Once your order has been shipped, we are unfortunately unable to make any changes to the delivery address. Please double-check your shipping details at checkout.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of both the package and the damaged item. If your package appears to be lost or has not been delivered within the estimated timeframe, please reach out to us promptly at support@zerondiffuser.com.