Return Policy

We stand behind the quality of every order we ship. If something isn't right — we'll make it right.

Order Changes & Cancellations

If you need to modify or cancel your order, please contact us as soon as possible. We can only process changes or cancellations before the order has been prepared for shipment. Once an order has been shipped, it can no longer be canceled. If you no longer wish to keep the item, please refer to our return policy below after delivery.

Exchange

We're unable to accommodate exchanges at this time. For a different item, we recommend returning your original order and placing a new one.

Returns

We offer a 10-day return window from the date you receive your order. Please note:

• Items must be unopened, unused, and in their original condition
• A flat $11.99 return shipping fee applies and will be deducted from the refund amount
• Only eligible returned items will be refunded
• If you paid for shipping when you placed your order, that original shipping cost is non-refundable
• To initiate a return, contact us at support@zerondiffuser.com — we'll provide further instructions
• If the return is due to our error — such as an incorrect item being sent — we will cover the return shipping cost in full
• Due to the nature of ZERON products, opened or used products are not eligible for return or refund. This includes circumstances beyond our control, such as personal preference, improper use, individual sensitivity, or other external factors

Refunds

Once we receive and inspect your returned item and confirm it meets our return requirements, we will notify you by email and process your refund.

• Refunds are issued to the original payment method
• Refund processing typically takes 3–7 business days after approval

We reserve the right to refuse a return or refund if we suspect false claims, fraudulent activity, or abuse of our return policy.